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Merchant business’ return and cancellation policy must be made available to customers on website and they have to agree to its terms during the order process. Customers have to click on an "Accept" or "Agree" for return and cancellation button before submitting their payment information. Then, once the order has been submitted, policy can be sent to customers with the order confirmation email.

Cancellation Policy
Dhwani Polyprints Pvt Ltd believes in helping its customers as far as possible, and has therefore a cancellation policy in place. Under this policy:

  • Cancellations will not be allowed unless our marketing team is satisfied that cancellation is necessary.
  • In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 5 days of receipt of the products.
  • In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.

Refund Policy

If you are, for any reason, not entirely happy with your purchase, we will cheerfully issue a full refund upon receipt of the goods purchased by you. To request a refund, simply contact us with your purchase details within 5 days of your purchase. Please include your order number (sent to you via email after ordering) and tell us why you’re requesting a refund – we take customer feedback very seriously and use it to constantly improve our products and quality of service. Refunds are being processed within 14 days period.