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This is another policy that must be clearly stated on website. Include the delivery time frame and any restrictions that merchant might have on delivering the products. List on the website all export restrictions that merchant is aware of for the products that are sold online. A company must ship your order within the time stated in its ad or give an option notice to the customers otherwise

Shipping & Delivery Policy (Products)
For International buyers, orders are shipped and delivered through registered international courier companies only. For domestic buyers, orders are shipped through registered domestic courier companies only. Orders are shipped within 15 working days or as per the dispatch date given in the website subject to the Courier Company norms. Dhwani Polyprints Pvt Ltd is not liable for any delay in delivery by the courier company and only guarantees to hand over the consignment to the courier company or postal authorities within 15 days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to registered address of the buyer as per the credit/debit card only at all times (Unless specified at the time of Order). Dhwani Polyprints Pvt Ltd is in no way responsible for any damage to the order while in transit to the buyer. Dhwani Polyprints Pvt Ltd is proud to use EBS for fast, easy and efficient secure payments. All major credit cards are accepted.

Shipping & Delivery Policy (Services)
Delivery of our goods will be confirmed on your mail ID as specified during registration. For any issues in utilizing our services you may contact our helpdesk on +91 22 26835459.

How the delivery charge is calculated for multiple units and some products
The weight of the product has been built in into the delivery charge of each product. This will automatically be added to the product cost at the payment stage. The delivery charge is arrived at by multiplying the weight of the product with the slab rate.

The shipping charge is based on the weight of the product. For multiple products ordered from the same category the program adds up the weight of all the units ordered and charges a single delivery fee.

Thus, for example a customer who orders three products weighing 200gms, 250gms and 400gms is charged a single delivery fee of a consignment weighing more than 500gms but less than one kg. The customer is not charged for three different consignments weighing less than 500gms each. Thus the customer will pay a delivery fee of Rs 85 for ordering the three books as a single order instead of Rs 142 if he orders them separately.